Tickets are purchased on a non-refundable and non-transferable basis, as outlined in our Terms and Conditions.
However, if your plans change, you may be able to reschedule your visit within 12 months of your original purchase date by logging into the My Account Portal. Simply use your order number and email address to access your booking and select the ‘Modify’ option.
💬 If you need further assistance, feel free to submit our online support form, and a team member will be happy to help.